Enterprise Retail Protection Focused Advisory

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Retail crime, fraud, and operational risk are evolving faster than most internal teams can adapt. Blacklight Strategy delivers investigative program design, ORC response frameworks, and unified commerce risk strategies that give retailers the capability, structure, and confidence to protect revenue and reputation.

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Our work is grounded in decades of real‑world leadership across enterprise investigations, digital fraud prevention, and organized retail crime response, ensuring every solution is practical, scalable, and built for measurable impact.

 

Core Retailer Services

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1. Retail Investigations Programs

• Design investigative functions from the ground up or optimize existing teams.

• Integrate investigative processes between loss prevention, fraud, human resources, legal, and compliance functions.

 

2. Program Development & SOPs

• Create standard operating procedures that ensure enablement, consistency and accountability.

• Define investigative roles, responsibilities, and performance metrics.

• Build cross‑functional alignment between instore and online operations teams.

 

3. Organized Retail Crime (ORC) Response (Blacklight ORC Infographic)

• Develop coordinated detection, prevention, and prosecution strategies.

• Implement intelligence‑driven case management and data‑sharing protocols.

• Train field teams to identify, document, and escalate ORC activity effectively.

 

4. Digital Fraud & Unified Commerce Risk

• Assess vulnerabilities across e‑commerce, mobile, and in‑store channels.

• Design fraud prevention frameworks that protect the customer experience while reducing loss.

• Optimize unified transactions analysis to identify cross-channel fraud and abuse.

 

5. Marketplace Fraud Prevention

• Establish protocols to efficiently identify buyer fraud, buyer-seller collusion, account security, and chargeback defense processes.

• Deploy fraud detection workflows tailored to high‑volume, multi‑vendor environments.

• Reduce chargebacks, abuse, and reputational risk.

 

Why Retailers Engage Blacklight

• Operational Credibility: Strategies built by a leader who has built, developed, and directed investigative programs at a national scale.

• Cross‑Channel Expertise: Experience spanning physical stores, e‑commerce, and marketplace operations.

• Rapid Deployment: Frameworks and playbooks that can be implemented quickly without disrupting operations.

• Scalable Solutions: Programs designed to grow with your business and adapt to emerging threats.

 

Outcomes You Can Expect

• Reduced loss due to employee theft, digital fraud, and returns abuse.

• Faster case resolution and stronger prosecution outcomes.

• Increased cross‑departmental alignment on risk and fraud priorities.

• Enhanced brand integrity and customer confidence.

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